Comments on: AT&T Fails, Engages on Twitter

By: Bob Schulte

Bob Schulte — Wed, 06 Jan 2010 08:09:38 +0000

And now, they have actual customer care on Twitter (http://www.twitter.com/ATTCustomerCare) and even Facebook (http://www.facebook.com/ATT#/ATT?v=app_10467688569)

By: Ryan

Ryan — Mon, 02 Nov 2009 18:50:12 +0000

Thanks, Robert. Fixed!

By: Robert C. Sheets

Robert C. Sheets — Mon, 02 Nov 2009 18:41:12 +0000

The @ATTNews link in the article actually goes to @fpizarro’s twitter page, just FYI.

By: Frustration With AT&T (Save Me Molly!) « miltownkid.com

Frustration With AT&T (Save Me Molly!) « miltownkid.com — Thu, 10 Sep 2009 21:05:00 +0000

[...] with social media. What prompted me to try reaching you this way was reading this blog post [AT&T Fails, Engages on Twitter]. I’m not trying to be controversial, say you guys suck or anything like that. I just want to [...]

By: Are Responsive Brands Playing Favorites? | Social Media Explorer

Are Responsive Brands Playing Favorites? | Social Media Explorer — Mon, 02 Mar 2009 10:02:01 +0000

[...] AT&T Fails, Engages On Twitter (hawaiiweblog.com) [...]

By: AT&T Unleashes the Power of Twitter in Hawaii

AT&T Unleashes the Power of Twitter in Hawaii — Wed, 03 Dec 2008 16:17:38 +0000

“This should be required reading for any company that ventures into social media thinking it’s only a one-way street.”

Completely agree, that’s why I referenced this story in a recent blog post. It’ll be interesting to see if AT&T will use more two-way Twitter power in the near future.

By: patrick

patrick — Sun, 30 Nov 2008 21:26:14 +0000

If any one knows blogs that refer AT&T, and these questions; the type of “best practices” or productivity improvement projects that are actually being installed, the estimated cost of such projects, and their completion times. Please respond.
(patsanders55@yahoo.com)

By: A Maui Blog

A Maui Blog — Sun, 23 Nov 2008 15:34:29 +0000

did it happen again early Sunday morning? I couldn’t connect to many of you for a while…

By: The Power of “I’m Sorry” and Actually Listening: The AT&T Outage Story « Capsun’s Corner

Fri, 21 Nov 2008 17:55:27 +0000

[...] great coverage of the outage, check out Ryan Ozawa’s blog post about it. I was actually planning to say much of what he said, but he published his post while I was still [...]

By: Fernando Pizarro

Fernando Pizarro — Thu, 20 Nov 2008 23:41:25 +0000

Ryan: I’m going to post this on my Facebook profile, LinkedIn, and retweet your message!
This should be required reading for any company that ventures into social media thinking it’s only a one-way street.
Thanks for the mention. It was great fun participating in an exercise of Twitter power!
Fernando